CARJA Yoga is committed to protecting any information that we collect from you.
Please read the following Privacy Statement to understand how your personal information is treated.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU
We will collect the minimum amount of information about you that we need to provide you with a satisfactory service. Your use of this website gives us the right to collect that information.
We may collect any or all of the personally identifiable information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of the website.
Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Data in relation to credit card payments and reserving space in workshops and classes is processed by Mindbody App (www.mindbodyonline.com) on a secure website linked to ours. Mindbody App has its own privacy policy and any information that you provide on our hardcopy or softcopy registration forms will be subject to their privacy policy.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your information on an aggregated basis to do such things as operate and enhance our website and deliver advertising. We use the information collected on our website for a variety of purposes including improving the website and contacting users.
We may use your information to communicate with you on products, services and benefits, to contact you for market research or to provide you with information we think may be of particular interest.
In addition, if you make a purchase on our website, we may send you order and shipping confirmation emails. We will always give you the opportunity to opt out of receiving any of such materials.
COOKIES
Your Internet browser has the functionality for storing small files (“cookies”) that hold information which allows a website to recognise your account. Our website takes advantage of this functionality to enhance your experience.
You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
HOW TO CHECK, CHANGE OR REMOVE YOUR DETAILS
Our Privacy Officer will endeavour to ensure that your Personal Information is accurate, complete, up to date and relevant to the purpose for which we are able to use your Personal Information.
We may from time to time, communicate with you directly to promote our products or services. In each email or piece of marketing material that you receive from us, we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt-out from receiving promotional material by emailing our Privacy Officer and asking to be removed from the mailing list.
If you wish to view the Personal Information we hold about you, please send your request to our Privacy Officer in writing using the contact details at the end of this Privacy Policy. A fee may apply for such access. If we deny your request for access, we will let you know why.
If you wish to amend the Privacy Information because it is inaccurate, out of date, incomplete, irrelevant or misleading, or if you wish your Personal Information to be deleted, please contact our Privacy Officer. If we refuse to comply with your request, we will let you know why.
COMPLAINTS
If you are unhappy with any aspect of the manner personal information has been collected or handled by CARJA Yoga, please contact our Privacy Officer using our contact details below.
We will endeavour to deal with your complaint as quickly and efficiently as possible. However, the length of time will depend on the nature and complexity of the issues you have raised.
You will receive an acknowledgement of receipt of the complaint from us within five business days. We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days.
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things that we may decide to do include:
– take steps to rectify the problem or issue you have raised;
– provide you with additional information or advice so that you can understand what happened and how we have dealt with it;
– take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.
CHANGES TO OUR PRIVACY POLICY
From time to time we may decide to amend or update this Privacy Policy. When this occurs, we will post the new version of the Privacy Policy on our website which will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy.
We encourage you to periodically review this Privacy Policy so that you remain informed as to how we are protecting your Personal Information.
CONTACT US
We welcome your questions and comments regarding this Privacy Policy. If you have any suggestions as to how we may improve our Privacy Policy, please contact our Privacy Officer.
Privacy Officer Details
Privacy Officer: Jennifer Tang
Email: hello@carjayoga.com
Address: Upstairs, 1-11 Elgar Road, Derrimut VIC 3030